Terms of delivery for EU countries for private consumers
Payment and delivery:
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Payment
In advance or PayPal (Visa, Mastercard oder with PayPal account), for PayPal payments use the PayPal button in your order confirmation!
For advance payments please use the following bank account after regarding your order confirmation: Deutsche Bank, IBAN DE02505700240064178700, BIC/SWIFT-Code DEUTDEDB505 Reason for transfer: Your order number |
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Delivery Shipping cost for all EU Countries: 7 Euro per order. |
Rules for returns for private consumers from the EU:
The product could be return only in unopened status for all EU countries.
Belgium – The return must be completed within 14 workdays from the day after the product has been delivered. When a courier service is needed, the period begins the day after the consumer has been notified. The consumer is responsible for the direct costs of the return postage unless the provider did not provide satisfactory information, or if the delivered goods do not match the product description of the ordered goods.
Denmark (Mainland) – The return must be completed within 14 days from the day the product has been delivered. In the case that a courier service is needed, the period begins the day after the customer has been notified for delivery. The consumer is responsible for the full cost of return postage.
Great Britain - The return must be completed within 7 workdays from the day the product has been delivered. In the case where a courier service is used the period begins on the day the consumer has received the goods and signed for them. The consumer is responsible for the full return shipping cost. If there is a written agreement in the case of the provider demanding a recall the customer must also pay the shipping. If not, the provider must cover the cost.
Ireland - The return must be completed within 7 workdays from the day the product has been delivered. In the case where a courier service is used the period begins on the day the consumer has received the goods and signed for them. The consumer is responsible for the full return shipping cost.
Italy - The return must be completed within 10 workdays from the day the product has been delivered. In the case where a courier service is used the period begins on the day the consumer has received the goods and signed for them. A return can only be made if the customer sends the online shop a request in writing and with proof of delivery date. The customer is also responsible for the return shipping costs.
Luxemburg - The return must be completed within 7 workdays from the day the product has been delivered. In the case where a courier service is used the period begins on the day the consumer has received the goods and signed for them. The consumer is responsible for the full return shipping cost.
Netherlands – The return must be completed within 7 workdays from the day the product has been delivered. The exception in Article 6 (3) of the EU – Distance Selling 97/7* is restricted, and alternate agreements are not accepted. The customer bears the cost of the return postage.
Austria - The return must be completed within 7 workdays from the day the product has been delivered. In the case where a courier service is used the period begins on the day the consumer has received the goods and signed for them. In the case of a recall from the Online shop customer is immediately responsible for all costs of services rendered. The consumer is responsible for the full return shipping cost.
Spain - The return must be completed within 7 workdays from the day the product has been delivered. In the case of a return, the online shop must give full refund of the return within 30 days of the return, the consumer is entitled to double the cost of the initial order. The customer is also responsible for the costs of the return.
